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Which countries do you ship to?

Deliverable area:

Much of the United States, Canada, Britain, France, Germany, Italy, Spain, Holland, Estonia, Austria, Australia, Brazil, Denmark, Poland, Belgium, Russia, Finland, Czech Republic, Colombia, Croatia, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, South Africa, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Thailand, Turkey, Ukraine, Greece, Hungary, Australia, Israel, Singapore, New Zealand, Vietnam.

Undeliverable area:

Rest of the world.

How much does shipping cost?

Standard Shipping: $9.99 USD
Express Shipping: $29.99 USD
VIP Shipping: $35.99 USD
Worldwide Free Shipping Over $150

How long does shipping take?

Below is the advised shipping rates & time frame for different methods, the time frame in this table is for reference only, as the situation changes day by day, and the real shipping time for your order might be different with it.

Shipping country: United States
Processing time: 1-3 business days
Shipping Method    Product Amount (No Tax)    Shipping Cost    Shipping Time
Standard Shipping    US$0.01 to US$149.99    US$9.99    14-28 (Business days)
Free Shipping    US$150 or more    Free    14-28 (Business days)

Other countries: Around 25 Days. 

How long does it take for my order to be processed and sent?

Once your payment is verified, we will process and ship your order within 1-3 business days.

My order has already been shipped, but I need to change my address - how can I do this?

We are sorry that alternations cannot be made to the shipped orders. If it is still not shipped, please contact us at info@Costsoo.com to change your address and other shipping options. 

The tracking states that my package has been delivered, but I have not received anything yet. What can I do?

We are sorry for the inconvenience caused to you. In this case, we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else. 

Please contact with us at info@Costsoo.com if the carrier customer service cannot help you and we will open a case as a missing package. 

Why have I only received part of my order?

Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn't arrived after that, please contact us at info@Costsoo.com.

Can I expedite my shipping?

If you need it by a specific date, please leave us a note on the checkout page. We will try our best to arrange this for you.

If the date is too close and we cannot guarantee the delivery before this date, we will inform you of this and let you decide whether or not to keep this order.

Please be kindly noted that an expedition AFTER the order is placed or shipped is not possible.

I ordered the products for my trip but it arrived too late, and I don't need the products anymore. Who will cover the return shipping cost?

We accept order cancellations before the product is shipped or produced. We cannot cancel the order if the product is already shipped out. We’re sorry that we wouldn’t cover the return fee.

Shipping Method

To ensure shipping quality, We use China Post, EMS, USPS, UPS, DHL and FedEx for our shipping methods.

Taxes & Customs Duties

Please note that all packages are shipped from Costyaccori. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Costyaccori.

Please note that according to customs regulations, Costyaccori cannot declare purchased items as gifts or list an amount lower than the actual product price.